Shipping Policy

Patina Aura currently ships to the United States, the United Arab Emirates, Qatar, Kuwait, Bahrain, Australia, and New Zealand. If your country isn’t listed, please contact us before you order.

 

We offer complimentary standard shipping on all orders shipping to the destinations listed above.

 

Each bracelet is made by hand after you order. Making takes 1–3 business days, and delivery by China Post takes about 9–11 business days after that. These are estimates, not guarantees.

Our incense is made in small batches. It usually ships within 1–2 business days, or within 3 business days if it has sold out. If your order includes incense that is still being made along with an incense burner or holder, everything ships together in one parcel once the incense is ready.

Delivery timeframes are estimates, not guarantees. Actual delivery times may vary due to carrier operations, customs clearance, weather, holidays, local transportation conditions, or other factors beyond our control.

 

Orders are prepared and shipped from our studio or fulfillment location in Guangdong, China.

 

We ship every order by China Post standard shipping. Express shipping isn’t available.

 

Complimentary shipping covers standard delivery only. Import duties, taxes or customs fees may apply depending on your country. They’re set by your local customs office, aren’t included in our prices, and are paid by the buyer. We can’t estimate them in advance.

 

Once your order has shipped, you will receive a confirmation email with tracking information when it is available from the carrier.

 

Please make sure that your shipping address is complete and accurate before placing your order. Patina Aura is not responsible for delays or delivery issues caused by incorrect or incomplete address information.

 

If you have any questions about shipping, please contact us at info@patinaaura.com or via WhatsApp at +853 6358 9492. We usually respond within 1–2 business days.